Shipping & Delivery
Everything you need to know about how we prepare and deliver your order, including timeframes, shipping costs and tracking. For a complete guide to your spa and shopping experience, visit our Customer Care page.
Orders are processed Monday to Friday from Stephanies Collective in Morningside, Queensland. We aim to dispatch all orders within 1–2 business days of payment confirmation.
During peak periods such as Mother's Day, Christmas and seasonal promotions, processing may take an additional 1–2 business days.
You will receive a confirmation email with tracking details once your order has been dispatched.
| Method | Timeframe | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $9.95 AUD |
| Express Shipping | 1–3 business days | $14.95 AUD |
Timeframes are estimates from the date of dispatch and may vary depending on your location and carrier conditions.
Enjoy free standard shipping on all Australian orders of $120 AUD or more.
Free shipping is applied automatically at checkout when your order meets the minimum threshold. This offer applies to standard delivery within Australia only.
We deliver to all Australian states and territories including regional and remote areas. Deliveries to remote locations may take additional time.
International shipping is not currently available through our online store. For international enquiries, please contact our concierge team.
Once your order has been dispatched, you will receive an email with your tracking number and a link to track your delivery in real time.
If you have not received a dispatch notification within 3 business days of placing your order, please contact our concierge team for assistance.
If your order arrives damaged, is missing items, or has not arrived within the expected timeframe, please contact us as soon as possible so we can resolve the issue promptly.
- Damaged items — contact us within 48 hours of delivery with photographs of the damage
- Missing items — we will investigate with our dispatch team and the carrier
- Undelivered orders — if tracking shows delivered but you have not received your parcel, please contact us within 7 days
We are committed to ensuring every order arrives safely and in perfect condition.
Digital gift cards are delivered instantly via email or SMS to the recipient. No physical shipping is required.
If the recipient has not received their gift card, please check the spam or junk folder. You can also contact our concierge team to resend.
Need Assistance?
Our guest care team is here to help with any questions.