Gift Card Terms & Conditions

Stephanies® gift cards are issued by Stephanies Luxury Spas Pty Ltd (ABN 29 852 739 049). By purchasing or using a gift card, you agree to these terms and conditions.

• Gift cards are available in any denomination
• Gift cards are not reloadable
• Gift cards cannot be exchanged for cash or refunded (except as required by law)
• Gift cards are transferable — they may be given as gifts

In accordance with the Australian Consumer Law, all Stephanies® gift cards are valid for a minimum of three (3) years from the date of purchase.

The expiry date is printed on the gift card or included in the digital delivery email. After the expiry date, any remaining balance will be forfeited.

We will not charge any post-purchase fees that reduce the balance of your gift card.

Stephanies® gift cards can be redeemed:

• At any Stephanies® spa destination across Queensland
• Online at stephanies.com.au for retail product purchases
• For spa treatments, packages, retail products and selected experiences

Gift cards may be used for part payment. Any remaining balance will be available for future use within the validity period.

If your purchase exceeds the gift card balance, the remaining amount can be paid using any accepted payment method.

Digital gift cards are delivered instantly via email or SMS to the recipient address provided at purchase.

• Digital gift cards contain a unique redemption code
• The recipient can present the code on their device at any spa destination or enter it at checkout online
• If the recipient has not received their digital gift card, please check spam or junk folders
• Digital gift cards can be resent by contacting our concierge team

You can check your gift card balance at any time by:

• Contacting our concierge team at 1300 DAYSPA (1300 329 772)
• Emailing concierge@stephanies.com.au with your gift card number
• Asking at reception during your next spa visit

Please treat your gift card like cash. Stephanies® is not responsible for lost, stolen or damaged gift cards.

If you have proof of purchase (receipt or order confirmation), we may be able to issue a replacement for the remaining balance at our discretion. Please contact our concierge team as soon as possible.

Unauthorised use of a gift card is the responsibility of the cardholder.

From time to time, Stephanies® may issue promotional or bonus gift cards as part of a campaign or special offer. These cards may have additional conditions:

• Promotional gift cards have a shorter validity period
• They may be restricted to specific services and/or locations
• Promotional gift cards cannot be combined with other offers unless stated
• Promotional gift cards cannot be used for product purchases.
• Promotional gift cards cannot be redeemed for cash
• Specific terms will be communicated at the time of issue

Gift cards are non-refundable except as required by Australian Consumer Law.

If a product or service purchased with a gift card is returned or cancelled, the refund will be credited back to the gift card rather than as cash.

For further information on returns, please see our Returns & Refunds policy.

Stephanies® reserves the right to amend these terms and conditions at any time. Changes will not affect gift cards already purchased.

The most current version of these terms will always be available on this page.

Last updated: July 2026